We at Afghan Logistics take our clients, business partners and passengers’ privacy at heart and there is nothing more important to us than being responsible for the information that you share with us. As our culture is based on trust and honesty, we appreciate the private nature of information you share with us. Our main objective is to plan the best business strategies to serve you the best to do that we need to know how and what interest you the most by asking you questions about your trip and business experience with our company. We at Afghan Logistics adhere to the following polices that have been put in place to protect and serve you to the best of our capabilities.
- When you provide us your name, phone number, e-mail address, physical address or credentials for general business inquires or for booking your trip with us, we store the information in our proprietary database. Unless you tell us to, we may send you occasional brochures or other information about our services that might be of interest to you. We do not trade, transfer or share any of your information with another organization, except for the purpose of billings to process your payments (Banks, Credit Card companies)
- If you prefer not to receive any brochures or other information from us you may email us at firstname.lastname@example.org and we will gladly honor your request.
- Our servers collect date each time a user logs on our website the information collected is anonymous and we use this information such as numbers, frequency and duration of visits to each web page and is used to improve the navigability and content of our website.
- Afghan Logistics website may contain links to third party web sites. As these sites are not under our control, we cannot be held liable for the contents or service to any of these sites. We provide these links only as a convenience and do not participate in any referral program, nor do we endorse any of their programs (if applicable). If we are supporting an organization, we will make it clear to all our business partners, clients, and passengers on how Afghan Logistics is involved in these programs by having a section in our website.
- We do not partner or have special relationships with any advertisement server companies.
- Afghan Logistics reserve the right to release information if asked by appropriate authorities to comply with the law or to protect the safety and integrity of our employees, users or others.
- We may make changes to this policy periodically, which we will continue to post here, if you have any concerns about the privacy of your information, please contact us at the above given email address. We do not misuse the information you provide us and will honor any restrictive request you may have about your personal data.
We Afghan Logistics, take the protection of your personal data seriously and protect your privacy when processing your personal data in accordance with the applicable data protection regulations.
“Afghan Logistics services”) as to which your personal data is processed by Afghan Logistics and for what purpose. Afghan Logistics services are not aimed at minors.
The policy highlights how Afghan Logistics collects and uses personal data. The policy applies to all the users of our apps, features, websites or other services. The policy specifically applies to riders (users who request for transportation) and drivers (individuals who provide transportation or partners of Afghan Logistics).
Afghan Logistics processes your personal data (listed below) provided by you when you register with us or while using our services or booking rides (hereinafter, “customer data”).
Afghan Logistics will use the customer data to fulfill the framework agreement after registration (creation, storage, administration, and support of your Afghan Logistics account), procure booked rides, and fulfill the contract of the carriage through the transport service provider. For driver partners, Afghan Logistics will use the user data to procure ride requests and provide access to all the app services.
2.1 User information: We collect user data when users create or update their account. This may include the below information.
- Personal master data (e.g., name, location, and password);
- Contact data (e.g., email ID, address, and telephone or mobile number);
- Contract data (e.g., registration time and manner, and status); and
For driver and delivery partners, we may collect additional information such as driving license, driving license expiry date, driving license image, vehicle number, vehicle image, vehicle insurance number and expiry date.
2.2 Contact information: Afghan Logistics collects contact information at the time of registration. This may include your name, email ID, phone number, password, profile picture and payment information. The information will be helpful in booking a ride from the passenger application and accepting the request from the driver application. We will collect this information to:
- Create, maintain and update the passenger and driver accounts.
- Facilitating ride booking and transportation services.
- Tracking the trip progress and sharing the trip information to friends and families for safety purposes.
- Managing payment of services for customers and settling payments for drivers.
2.3 Geo-location information: The Afghan Logistics mobile applications will access the geo-location for both the drivers and passengers if enabled by the user. Once the user provides the permission, we will collect the accurate or approximate location data from the mobile device while it is running in the foreground. The data will be collected when the user opens the application. We require user location to provide accurate ride experience. This includes:
- Fetching the exact location to select the pickup location.
- Showing the nearest vehicles based on the user’s current location.
- Tracking the current location when a user is on an on-going trip so that the user can check their ride progress using the app.
- Tracking the current location so that the same can be sent to the emergency contacts when the user clicks the SOS or emergency button.
- Setting locations as favorites or bookmarking particular pickup or destination for easy booking.
For drivers, we will access user location when the application is the foreground and background to enable users in receiving ride requests. Based on the current location, we will:
- Fetch the nearest booking request for the drivers.
- Provide the driver location to the users and the admin so that they can track their estimated time of arrival.
- Track the trip or delivery in progress to provide real-time updates to the users and the admin.
- Track the current location so that the same can be sent to the emergency contacts when the driver clicks the SOS or emergency button.
2.4 Call & SMS data: Afghan Logistics uses the passenger and driver phone number to send service-related notifications, once the user has provided the consent. For the passengers, we may send trip related details, such as, trip confirmation, trip cancellation, trip completion, trip status and trip fare. We may also use SMS to send promotional messages and send SOS notification to the emergency contacts.
For the driver partners, we may send new booking information, trip details, trip completion and fare details. We may also use SMS to send promotional messages and send SOS notification to the emergency contacts.
We may access the users’ phone number once they have provided their consent to facilitate calling between the drivers and passengers. To ensure the security of the personal information, we provide a call-masking facility that protects the phone number from either parties. We may also access the phone microphone to facilitate calls once the user has provided the consent.
2.5 Camera and gallery data: Once the user provides the permission, we may access the phone camera and stored gallery to help users in setting the profile picture. The user can either use the phone camera to take a picture and set it as a profile image or explore the gallery to find the particular photo.
2.6 Transaction and service information: Afghan Logistics collects information related to our service usage. This may include the type of service availed and the transaction information as mentioned below:
- Ride-related data (e.g., pick-up and drop-off location, date and time, and notes to drivers);
- Status (e.g. referral program); and
- Ride history (e.g. previous and scheduled rides).
- This information is collected to provide reports regarding the passenger usage and provide historing data. For driver partners, we will collect information related to the trips taken, distance traveled and revenue earned.
2.7 Financial Data
Ride fare can also be paid through debit or credit card as Afghan Logistics is integrated with secure third-party payment gateways that meet necessary security standards. Such debit/credit card information will be stored securely during your first booking and will be protected from unauthorized access. However, Afghan Logistics itself does not store your card details. If so, such data will be stored in an abbreviated form to prevent fraudulence and for analysis purposes.
In order to ensure the legitimacy of the card details and its owner and to prevent fraudulence, card details and transaction data will be transferred to one or more third-party payment security services. It may include personal data also. On behalf of Afghan Logistics, such third-party payment security services will process personal data.
Afghan Logistics may delete your credit card details on request or if it does not have a purpose to retain. Afghan Logistics has to retain such information for a specified period if there is any outstanding credit or an unresolved claim on your account.
2.8 Emergency sharing information: We may require your permission to access your phone contacts. The information will be collected to connect with your selected emergency contacts in case of any emergency situation. The selected contacts will receive the user’s current location, pickup and drop information, driver name and vehicle details. This will be applicable for all users including customers and driver partners. Such information will be shared when the user, customer or driver partner, clicks the emergency button.
2.9 Ratings system: Afghan Logistics allows users to rate drivers and customers alike.The ratings are displayed to either parties to analyze the user behavior and provide accountability for the users’ action. The drivers can access the ratings provided by the customers and the driver ratings can be viewed by the customers. All average ratings of both the drivers and customers can be viewed in the Afghan Logistics app.
2.10 Device permission and information: iOS and Android operating systems have their defined certain data that cannot be accessed by the apps without the users’ permission. Devices notifies app users when the app is used for the first time and requires certain data. Afghan Logistics may collect details about the devices you use to access Afghan Logistics services, including the mobile network information, device IP address, software and hardware models, operating systems and versions, file names and versions, preferred languages, unique device and advertising identifiers, serial numbers, and device motion information.
Additionally, to ensure full-functioning of the driver mobile application and analyze app usage, we may collect details about device manufacturer, SDK version, release version, carrier details, Play service information, battery level, available memory, available & total storage, application version code & name, current time and device ID.
We will also access the device to wake up the screen whenever a booking request or booking-related information is received during application sleep mode.
2.11 Phone call: In case the users wish to connect with each other, we may initiate phone calls without using the dialer user interface.
2.12 Storage: We may access your device external storage to help in setting the profile picture. We may also access the storage to store images or photos taken via the application.
2.13 Internet & GPS connection: We may verify the availability of network and Wifi connectivity. This is necessary as the internet is essential for the full-functioning of the application. We may also verify whether the GPS is switched on or off as it is necessary to provide location-based services.
3. Data sharing
Afghan Logistics may share the collected data to the following stakeholders.
3.1 Data sharing with internal users: Afghan Logistics may share details such as:
- Passengers’ name, rating, pickup/drop location with the drivers to facilitate the ride service.
- Passengers’ name and drop location with other passengers during carpooling or ride sharing
- Drivers’ name, rating, assigned vehicle number, vehicle model, color, vehicle photo and location to the riders to facilitate the ride service.
3.2 Data sharing with consent: We may also provide the passenger’s location, ETA and trip details when the user requests to send the information to their emergency contacts for safety reasons and when they click the SOS button.
3.3 Data sharing with third parties: If necessary, Afghan Logistics may share the customer data to third parties like service providers in order to transport the customer appropriately. The data collected during the payment process will be stored through a third-party payment service provider and transmitted to the intermediary financial service provider or bank.
In addition, Afghan Logistics processes customer data in order to analyze, personalize, and improve the use of Afghan Logistics services according to the demand, to advertise Afghan Logistics services, to detect, limit, and eliminate technical or process-related disruptions and problems, and to avoid the illegal use of Afghan Logistics services (e.g. fraudulent booking, cyber attacks). Data is not forwarded to recipients in this respect unless it is a Afghan Logistics contractor or otherwise legally permitted.
4. Communication with Afghan Logistics
While contacting Afghan Logistics through phone calls, contact form on the website, or email, your personal data provided by you will be processed to proceed your request further and provide a proper response to you.
Afghan Logistics will use such data received from the communication in an anonymized form as a way to mold Afghan Logistics services suitable for the market requirement and improve them, to identify and rectify problems and technical hurdles, and to avoid the illegal access of Afghan Logistics services.
5. Email Advertising and Newsletter
Afghan Logistics has the right to process your personal data like name, email ID, and form of address. Afghan Logistics may use your data to send you personalized advertising or general newsletters through email, text message, or push notification in order to notify you on current offers, service expansion, new features, and so on.i
Such email advertising and newsletters may contain pixels where a graphic file is inserted into the email sent in HTML format. Through pixels, Afghan Logistics can track whether the emails are opened, links are clicked, and when it is opened.
Afghan Logistics holds the right to use the email ID that you have provided during your registration with us to directly advertise our service and products. You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link in the sent emails or write to us at email@example.com
6. Social Media/Networks
6.1 Afghan Logistics’s Presence in Social Media
Afghan Logistics maintains pages on social media such as Facebook, LinkedIn, Twitter, or Instagram that provides information on what personal data is processed by them and how they are processing them.
6.2 Facebook and Facebook Connect
Afghan Logistics uses the services of Facebook. You can read its data protection information at www.facebook.com/about/privacy/
Afghan Logistics is also providing its users with an option to use their Facebook account to sign up for Afghan Logistics services. You can use your existing account details or create a new account if you do not have one. While opting to use Facebook account, you will be redirected to a Facebook page where you may have to log in with your Facebook account details. If you sign up to the Afghan Logistics account through Facebook Connect, Facebook will transfer a few personal data to Afghan Logistics. However, Facebook will notify you on what data will be transferred and for what purpose that you may grant or refuse explicit consent. Without this consent, your personal data from Facebook will not be transmitted to Afghan Logistics. Besides, Facebook can also determine that you have logged in to Afghan Logistics and when you logged in. In order to know your identity, Afghan Logistics uses your personal data transferred by Facebook.
If you use your Facebook account to log in to Afghan Logistics, you consent to Afghan Logistics processing your personal data from Facebook to identify you. You can revoke this consent at any time.
You can also log in to the Afghan Logistics account in another way if you do not prefer to log in using Facebook Connect.
You can get detailed information about cookies and the like of Facebook that are used by Afghan Logistics.
7. Special Features for the Afghan Logistics Apps
Afghan Logistics’s apps are the doorways to access Afghan Logistics services. Similar data processing will be carried out through the Afghan Logistics apps as through the Afghan Logistics websites.
When you use the Afghan Logistics apps, we will also access additional data in relation to the app or to your end device (e.g., the device’s name, model, manufacturer, operating system, app or SDK version, and mode).
Afghan Logistics apps have the option to send push notifications to app users. We will access Google Cloud Messaging to send push notifications regarding trip information, real-time trip updates and offers for the Passenger Application. For the driver application, we will send push notifications regarding new, canceled and completed trips, referrals and offers. However, such push notifications will be sent to you only with your consent on your device.
8. Data Security
Afghan Logistics uses proper technical and organizational security measures to ensure a level of protection for personal data. The transfer of personal data between Afghan Logistics and your end device is generally done in an encrypted form (SSL encryption).
Afghan Logistics always recommends you to communicate any confidential information with us through mail or encrypted email.
9. Provision of the websites
When you visit Afghan Logistics websites and are not registered with us, your browsing data will automatically be collected (hereinafter, “surf data”); however, we will not know your identity. Herein, we collect surf data such as your IP address, browser type and version, date and time of the server request, the status code, files transferred, pages visited, referrer (website visited beforehand), and data volume. The surf data is stored by Afghan Logistics in our log files.
We process your surf data to establish and maintain the technical connection when surfing the internet. We also use this data in an anonymized form to assay the use of the Afghan Logistics website(s), to enhance our services to meet industry demand, to identify and remove technical issues or process-related disruptions, and to avoid the illegal use of our services (e.g., fraudulent booking, cyber attacks, etc.).
Saved log files will be deleted or anonymized unless such data are no longer required to make sure the functionality of Afghan Logistics services. We retain such log files only to the extent that you have consented to this or if there are legal retention obligations.
10. Cookies, pixels, and similar technologies
We use the Internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files to analyze trends, administer the website, track visitor’s movements, and improve our website, thereby services. We link this automatically collected data to other information we collect about you.
When registering with Afghan Logistics as a user of its services, you agree that we may process, in personalized form, the data collected through the use of the cookies and similar technologies for the mentioned purposes in relation to your account.
Using your browser settings, you can prevent the storage of cookies and delete it at any time. While doing so, some functions of Afghan Logistics’s services may not be available for you or available only to a certain extent. The storage duration may differ based on the cookie, which can be inspected in your browser.
11. Delete account procedure
Afghan Logistics deletes your information that may not be required to retain. Afghan Logistics will delete your account if the account is not active for 30 days. Afghan Logistics may not delete your account if there is an outstanding credit or an unresolved claim or dispute on your account.
12. Rights of stakeholders
If Afghan Logistics processes your data, you will be the data subject who has the following rights in connection with your personal data affecting you:
12.1 Right to information
The data subject has the right to contact us to obtain a confirmation so as to know whether their personal data is processed. In this case, they have the right of information about the processing of such personal data.
12.2 Right to rectification
The data subject has the right to obtain from us without unreasonable delay in the completion or rectification of their inaccurate personal data.
12.3 Right to erasure
The data subject has the right to demand from us the deletion of their personal data without unreasonable delay, and Afghan Logistics is obliged to erase their personal data with no delay, provided their personal data is no longer required, the data subject takes back their consent or lodges an objection to processing their data, and the personal data was unlawfully processed or there is otherwise a ground for erasure within the meaning of respective act.
12.4 Right to the restriction of data processing
The data subject has the right to demand us the restriction of processing when the personal data is inaccurate, or when the data subject finds the processing unlawful and opposes the erasure of the personal data.
12.5 Right to objection
The data subject has the right to lodge an objection to the processing of personal data that may affect them for any valid reasons. Afghan Logistics will then no longer process the personal data, unless they can substantiate convincing, legitimate grounds for the processing that override the data subject’s interests, rights, and freedom, or the processing is for the inception, process, or defense of legal claims.
12.6 Right to data portability
The data subject has the right to receive the personal data, which they have provided to us, in a structured, commonly used, and machine-readable format and to transmit such data to others without our interference.
12.7 Right to lodge a complaint
Without prejudice, the data subject has the right to lodge a complaint with a supervisory authority.
13. Automated decisions
In certain cases, you are subject to a process of automated decision when you retry paying through a payment method via which a transaction has already failed or when a few indications justify that the booking is fake. During these cases, your booking request will be refused. Such an automatic decision is required to complete the contract. The data subject can contact us through any of the contact modes provided in Section 2 for any clarification or suggestions.
14. Data Erasure and Storage Duration
Afghan Logistics will delete your personal data once the legal basis for its processing expires. But, such legal bases may also exist in parallel or a new one may occur with the lapsing of an existing one (e.g., the duty to save derived data to satisfy a legal retention obligation according to commercial or tax law).